As an organization admin, you can enable reordering for your customers. The reordering functionality allows customers to order items again from their completed past orders.
Log in to your Moduurn Back Office (MBO) www.admin.moduurn.com as an admin user.
STEP 1: Click on Configurations and then on Others.
STEP 2: Scroll down and click on Enable Reordering. Click on Save.
Once this function has been enabled, users will be able to view the Order Again button on their past orders.
On the order manager, these orders are to be treated as other usual orders.
STEP 1: On the app, the user must be logged in to their profile in order to view their order history. Choose the location and delivery time for the order.
STEP 2: Go to Orders and click on Past Orders.
Note: The Order Again button will only be available on orders that were previously placed at the current chosen location. The button will not be present on other past orders.
STEP 3: The user will be directed to the Review & Pay after clicking Order Again.
Customers can add/edit/delete items on the Review & Pay page.
To add a new item, click on Back on the Review & Pay page. The user will go back to the Menu page where more items can be added to the cart and then proceed to checkout.
Items can be edited to change modifiers, portions, and quantity on the Review & Pay page.
If the portion is changed, all the preselected modifiers are cleared.
If the portion is not changed, other modifiers can be edited individually or multiple at once.
Order delivery time (for ASAP & Future) will not affect reordering. Users can choose a future order delivery time for a previously ASAP order.
If an item has been changed on the Moduurn Back Office menu or iPad availability has been changed, (eg. deleting a modifier, portion deleted), the customer will not be able to reorder the item previously ordered. Once the customer has ordered the item with the new configurations they can continue to reorder as normal.
For Technical Support:
Service Desk Hours;
Monday to Friday: 8:00 a.m. - 6:00 p.m. (PST)
Saturday and Sunday: 8:00 a.m. - 4:00 p.m. (PST)
Open a ticket 24/7;
Phone (Voicemail): 1-855-MODUURN (1-855-663-8876), ext#2
Chat / Messaging (From Ordering App)
Web Form: http://moduurnhelp.zendesk.com